Trouble getting the lid off of the vial size.
Try pulling the lid off towards the side, its easier than pulling them straight up.
Residue has collected in my oil- is that ok?
That is the resin from certain of the oils settling. It is harmless and part of the scent.
Shaking your bottle will mix it back in.
I am having problems with the pump on my spray scent.
This was my first order from that company and there are a few pumps that are failing. I am really sorry about this!!
Write me an email, with your address, and I will send you a new one in the mail.