1.
Trouble getting the lid off of the vial size.

Try pulling the lid off towards the side, its easier than pulling them straight up.

Lid FAQ

 

2.
Residue has collected in my oil- is that ok?

That is the resin from certain of the oils settling. It is harmless and part of the scent.
Shaking your bottle will mix it back in.

 

3.
I am having  problems with the pump on my spray scent.

This was my first order from that company and there are a few pumps that are failing. I am really sorry about this!!
Write me an email, with your address,  and I will send you a new one in the mail.

osmicsessentials@gmail.com